The following records may be made available to the public without the need for a formal PAIA request:

• Publicly available financial reports and annual summaries.
• Information posted on the Company’s website, including news releases, product descriptions, and contact information.
• Records that the Company is required by law to disclose (e.g., tax-related documents).

Requests for information beyond the publicly available records may still be subject to formal access requests under PAIA.

Requests for access to information held by CRH-Africa Automotive (Pty) Ltd must be submitted in writing using the official PAIA Request Form requested directly from the Company.

1. Complete the PAIA Request Form: The requestor must specify the records they wish to access and provide sufficient detail to help the Company locate the requested records.
2. Submit the Request: The completed PAIA request form should be submitted to the Information Officer either via email or post (contact details provided above).
3. Response Timeline: The Company will acknowledge receipt of the request and respond within 30 calendar days, in line with the timeframes set out in PAIA.
4. Fees: The Company may charge fees for the processing of the request and for providing access to the information, as per the PAIA fee structure.

• Request Fee: A non-refundable fee may be charged for processing the request. This fee is determined in accordance with the PAIA regulations.
• Access Fee: The Company may charge for copying, postage, and other associated costs, depending on the nature of the request.

The Company will inform the requestor of any applicable fees before processing the request.

The following are the main grounds on which the Company may refuse access to requested information:

• Confidentiality: Information that is confidential, privileged, or protected by law (e.g., legal professional privilege, trade secrets, or commercial confidentiality).
• Personal Information: Information that relates to an individual’s personal details, subject to the provisions of the Protection of Personal Information Act (POPIA).
• National Security: Information that, if disclosed, could threaten national security or the safety of individuals.
• Third-party Information: Information that concerns a third party (e.g., supplier data), where disclosure may harm their interests or is subject to confidentiality agreements.
• Commercial Harm: Disclosing commercial information that may result in competitive disadvantage or loss.

If any request is refused, the Company will provide a clear explanation of the reasons for denial and outline the requestor’s rights to appeal.